empereon-constar.comHome - Empereon Constar

Expand Who we are Meet the team Services Expand Sales and Customer Acquisition Customer Care and Retention Collections/Recovery Back Office Support Technical Support Industries Expand Automotive Communication and Media Financial Services Retail and Ecommerce Travel and Hospitality Locations Expand @Home United States Mexico Consumer Information Expand CCPA Privacy Privacy Notice Mobile Opt-In Hours of Operation NMLS Consumer Access Regulatory Disclosures Submit a Complaint Careers Contact Us Toggle Menu You Have goals. We do what it takes to help you reach them. Delivering flexible outsourcing to the world’s top brands. Let’s Talk Performance Our team has gained a well-established reputation for exceptional client service delivery whether scaling for seasonal spikes or consistency is steady state. On over 90% of our projects we outperform the incumbent vendors. Agility Your business needs are a moving target, requiring a partner with a "whatever it takes" culture and the agility to pivot at a moment’s notice. Our partners come to us with their greatest contact center challenges because we solve them creatively and quickly. Partnership Our clients stick with us because we convey an uncanny level of commitment to their goals and flexibly coupled with speed in solving their problems. And because of this, we haven’t lost a single one in over 20 years of operation. Serving startups to the Global 500 How we serve our Clients Winsomely winning new customers Delivering exceptional CX Leading in the new digital workplace Providing 24/7 access to our top leadership Learn More Meet Our AI driven secret sauce to operational excellence Boosts NPS, IR, OSAT AI Supervised Learning Actionable BI Real-time Quality Control Schedule a Demo We simply outperform We love a good benchmark test and encourage "challenge the champion" models. 105% above Sales Targets We know how to motivate our agents. For each project we formulate the ideal incentive program to absolutely crush our client’s targets. 130% above Recovery Targets Our tiered agent strategy can dramatically improve your 3rd party collection productivity. Connect with us to learn more. #1 vendor for 90% of our clients We are fanatical about achieving the #1 performing vendor slot for each of our clients. And we’re now outperforming in-house teams on some of our accounts. A competitive spirit isn’t always a good thing, but when it comes to our customer KPI’s we think it is. Diamond Award Considered one of the most prestigious awards for call center management – 3 years running with our largest Telecom client. Empereon selected #1 among 27 national vendors for top performing in production, performance, employee satisfaction, quality, and voice of the customer 30% Cost reduction You show us your call volume patterns and current provider WFM strategy, and we will show you waste dramatically affecting your bottom line. Company Highlights Empereon Constar grows 40% in 2020. Leading the industry in successful work-at-home operations and quality standards. Empereon-Constar LATAM launches brand new 1,000 seat nearshore operation. With only 90 days to launch a new contact center and staff to full capacity, we not only filled the seats but were outperforming the incumbent in 60 days. BPO firm Empereon and Collections company Constar join forces. With the partnership of these two companies, we bring the same standard of operational excellence to the full customer life cycle. Interested in partnering with us? Let’s Chat We Simply Outperform Facebook-f Twitter Youtube Linkedin-in Company Team Who we are Partner with us Locations @Home United states Mexico Philippines Industries Automotive Communications and media Financial services Retail and ecommerce Travel and hospitality Consumer Information CCPA Privacy New York City DCWP Consumer Contact Privacy Notice Mobile Opt-In Privacy policy Contact us Scroll to top This collection agency does not provide any language access services. NYC DCWP translation and description of commonly used debt collection terms can be located on the department’s website: www.nyc.gov/dcaExpand child menu Expand Who we are Meet the team Services Expand child menu Expand Sales and Customer Acquisition Customer Care and Retention Collections/Recovery Back Office Support Technical Support Industries Expand child menu Expand Automotive Communication and Media Financial Services Retail and Ecommerce Travel and Hospitality Locations Expand child menu Expand @Home United States Mexico Consumer Information Expand child menu Expand CCPA Privacy Privacy Notice Mobile Opt-In Hours of Operation NMLS Consumer Access Regulatory Disclosures Submit a Complaint...